Answering and
Identifying Client Calls
Which way do you choose?
In the call identification process, the most difficult part to overcome is to properly answer your client’s incoming calls using their unique answer phrase. In building a TAS system, this need represents approximately one-third of the process.
The remaining two-thirds of a telephone answering system operation is the paperless process and involves managing accounts, clients, their messages and delivering those messages by utilizing various preferred delivery modes, such as faxing, email, paging messages and text to cell that are daily processes of a TAS.
Most exciting approach -VoIP.
VoIP, Instead of hardwire and DID lines, your clients forward all their calls to your VoIP provider connected through the Internet either using a Hosted or Un-hosted service.
Whether your choice for identifying calls is for DID hardware or using VoIP, your service could still use our KisStar application, a separate program that run as a standalone application too. KisStar is used to manage all your accounts, includes features such as client database information, client messages, retrieval, and the delivery of active messages via email, paging, faxing and other methods used today. When the TAS answers voice calls and the incoming client calls are properly identified, an operator only needs to enter a 4-digit account number to initiate KisStarat the main menu. The operator will be able to utilize all the above features and delivery modes.
Local DID lines, an older method
..Very solid, we still support you too.
DID (direct inward dial) lines are most commonly used by the majority of
answering services and require some type of DID hardware and/or phone systems that may include DID options. Our PollStar software already interfaces with several equipment manufacturers. PollStar identifies the incoming calls, reads the serial port for real-time data, and displays and identifies all callers on a computer screen. If the PollStar software is installed and functioning alone, this approach would only be a paper-based system.
Like mentioned above, adding KisStarr, completes a paperless system.
