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Answering your client accounts, incoming calls properely using their own answer phrase is the most difficult part to obtain. This is 1/3rd of the process discussing building a TAS system
The remainder 2/3rds of a telephone answering system is managing your accounts, clients, messages, information, the various delivery modes--by faxing, email, paging messages, text to cell to name a few daily processes!
One direction most commonly used by services is DID lines and some DID hardware, or certain phone system and the PollStar software interface for identifying incoming call reading their serial port data real time flow.. You get a caller-ID window.. by itself, we call this papered system using only  .
For a complete paperless system.. the next step, would be to add some kind of messaging, management and delivery system such as KisStar.
Oh, KisStar works stand alone by itself too! As long as you have a means to handle your voice calls and identify those incoming callers, your operator only enters 4 digit account# into the KisStar main menu. This we call a paper-less system now .
Another direction services are using today, the technology of VoIP--voice over internet protocol-- known for making phone calls, is really what VoIP is all about. VoIP could be more, depending on which Internet provider your using. And, if they, the provider can supply the right configuration for your service. We have a great solution we're calling  SPECS
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