I want to share with you some conversations with Kaitin, voip person I mentioned,
had all this and that going, installed MASTAR single station..
Here VOIP system auto attendant fed her incoming calls AFTER she finished last call.. the Auto attendant
answered in MASTAR name..
So here, I went back, several email replies..
This lady was most impressed me, I like and miss her,
she
mentions some good points.. so why this DOC
In Short: Read the Black text!!
Kate already had a good job, working as a VOIP Engineer in the business
of supporting installations, had worked in the answering service business 28
years before today. One-day between our
conversations, she shocked me, had quit her job today to do this!
I remember saying ‘Wow’
She was married, making 6 grand a month, had benefits, made
more than the husband, but it was her
dream to start her own, and told me she had 3 other gals lined up in the other
states she market for.
OK! She, was also doing some consulting to existing VOIP clients
from previous job. As we got going.. she did some traveling to from Vegas/ Southern Calif, and seemed she was trying to make everything work
virtually, using WiFi, if there was no internet, she used a USB
Telephone Card to connect to here VOIP hub. She was very smart, had a Avaya system. Seemed everything was working pretty good too.
Now I wonder, what happened, where did she disappear too?
All emailed return, calls are dead ends now, etc, ..text to her iPhone NO
Replies?
Sickness or death? She was great, I thought, a new friend, we
talk for hours, we had many long conversations.. they we’re from Oregon and planning to move back Salem or
nearby looking at Real Estate next year.
So what happened?
The VOIP expertise, was a great asset for MASTAR. Starting
from the beginning, we installed some software, did several hours of Join.me, and she got involved, did
most on her own.
Along with, she was doing special marketing, and told me how
she grew accounts so fast, she was a go-getter and sent me some pictures of her
office & equipment setup.
Sharing some, how she email marketed California, Oregon,
Washington and Hawaii for business, and the Chambers of Commerce, the Newspaper
new business posting. Said, for every 100 emails, yielded several
phone numbers to call, rejections but eventually wrote quick new 27 accounts.
She was together!
This all starts May 16th
I'm a telecommunications engineer interested in starting a 1
station home-based TAS. I am nortel and avaya certified, and would like to use an Avaya IP Office
500 v2 system with SIP trunks to start my TAS, but need software to actually
take messages, sms, fax, etc. I was going to go
with Telescan, but before making that commitment, I
wanted to see if there was software that could integrate with Avaya IP Office.
Jun 3rd
I think I have everything installed correctly. I need to
get 2 modems, so that will be my next step, and I will register the paging
software and pop up software this week. Maybe we can talk on Wednesday
night at 7pm or so and we can do a share screen. I am doing some research
on SIP providers that may be better than what I have now – I am also having a
PRI with 100 DID’s put in around 6/15. I’m hoping to start getting
accounts on line after that date, so I really want to make sure that everything
is working properly before 6/15. I really appreciate all of your help.
Once we get this up and running, I’d appreciate any contacts you may have in
Oregon for me to contact and get some brochures and business cards out to.
Jul 6th
First download the attached VPN client and install.
And then download the softphone at
ftp://ftp.avaya.com/incoming/Up1cku9/
SoftwarePub/6_0GA_Builds/SoftPhone/Softphone.exe
Your username for the softphone is mastar and the password is 1111|
IP for Softphone: http://192.168.200.50
Username for Net Extender: name: rod pass:
1111
IP for NetExtender: 12.180.237.130
Jun14th first
message
Good Morning.. Nice and sunny here
today :) The problem is not the VOIP/SIP service, it's the internet
service. I have internet at the house in vegas with VOIP and I have no problems. I
really think the problem here in this home is the old wiring coming into the
house. That will have to be a project one of these days, to have the telco come out and run a new cable. The lines do not
seem really clean here, so the internet drops. The only reason I'm going
with the PRI is that I am able to afford it, so instead of holding off service
while I troubleshoot the other issues with the SIP/VOIP I can still run the
service. I'm keeping the SIP/VOIP lines as well so I can continue to work
on them. This is all a work in progress, but I need to have something
tried and true so the clients do not suffer in any way.
Jun 14th second message
I use wireshark alot to troubleshoot point to point T1s or issues with customers networks, but it
does not extract the data that we need. It is great for seeing packet
errors, determining why the tunnel is failing or dropping, but doesn't pull
enough data to do us any good.
8X8 is a company that has been around for a while.
These companies are good to go with if you have no intention on purchasing your
own equipment, but I don't think VOIP is a good solution if you're serious
about the business. IP Office with SIP trunking is the best route and best bank for your buck. I can put in an IP office
system for around $4000. That will include your SIP trunking licenses, 2 phones, voice mail, auto attendant, customer queued recordings for
each client, full programmability, mobile access - you can offer your clients
far more than you you could with regular VOIP
service. With them, you would also have to purchase a phone for a couple
of hundred dollars and/or pay monthly to use the equipment.
For around $8000 someone can get into the TAS business with IP Office and Kisstar using SIP trunking.
I think that's pretty reasonable since the cheapest system out there that
includes voice mail, auto attendant, and custom queued messages is Telescan. $30,000 for 2 positions and an additional
$6000 for voice mail, no auto attendant options are available.
Jun 14th third
message
Sorry about last night. Well, one of the main problems and
drawbacks with VOIP is internet connectivity. We lost connection last
night because AT&T's internet was down. This is happened more often
than I care to think. I can't run a business with that happening. I
am putting in an order with the phone company today for a PRI and DID's.
SIP/VOIP are a great solution but for the cost savings it's not worth the
downtime and risks. For 100 DID's and 2000 minutes of service I pay $170
a month for VOIP, For the PRI and 400 DID's I will pay about $500 a month, but
it seeks well worth it if the system stays up. I'm going to hold off on
the new account coming on board until July 1st. I'm sorry again, our
conversation was just getting good:(
Jun 21st
I have switched over from SIP to a regular PRI. They are trying to get
my SIP numbers ported over to AT&T's pri but it
will take a little time.
Jun 28th
The software is working great. I haven’t been doing too much,
I can’t believe how worn out I am. I’m just trying to feel better.. my accounts start coming on line
Sunday at 4pm. I just signed a $500 account today for a no-profit
pediatric medical organization in Las Vegas, they
start on 7/12. I also had a teleconference for a $375 account with a
large law firm in Vegas. I just need a few more like that and
I won’t be so worried J
Thank you again Rod for all of your help.
What ever happen?
